crowded Times Square

The New Norm – Post Pandemic

What do you feel when you see the image above? I feel suffocated and nauseated.

The world is six months into a Global Pandemic and all ways of life (and business) are holding on until when this will “be over”. But, even if it all does end, can the way of life be ever the same?

Here are some changes that are bound to happen, in my opinon, to keep the world running:

The People – Cornerstone of any Business

When countries were plunged into lock-down so their healthcare system won’t crash, few unlikely heroes rose above the rest. Apart from the medical staff, these are the housekeepers, drivers, delivery guys, mail carriers, you name them. It didn’t matter what status they held or where they worked at, the thing that united them was that they were at the forefront of this pandemic.

Rethinking Health Plans

In a capitalist economy, all workers become an ongoing expense in a ledger and all customers are potential sources of profit. During the pandemic it became clear that business are run BY the people, and their health and well-being matter.

Social Distancing as a Part of Daily Life

I personally can’t imagine a crowded subway stations or packed diners, like it used to be, nor will I be comfortable sitting in them any longer. Even if they become that congested, can we really ignore the fact that the infection still lingers around us and hygiene standards needs to be increased, including wearing masks in public places.

Work-Life Balance

As flexible working hours and work-from-home become the reasonable method for businesses to continue operations, does it really help the work-life balance? Speaking from my experience, we tend to devote more time towards work when working from home. The strict 9-to-5 time barrier and in-office attendance has diminished. This indirectly leads to employees working at odd hours to meet the deadlines, in addition to the chores and other house tasks each is occupied with, including homeschooling since education has gone digital as well.

The Technology – Core of any Business

We are in the digital age and this pandemic only helped boost it up. How would we have ordered food or restaurants efficiently and timely delivered it – had it not been for all the food delivery apps. Or even catching up with friends and family during quarantine – had it not been for fast and free video conferencing apps.

E-Commerce and the Last-Mile Shipping

The whole world quarantined, with no other option to ‘have it online’, businesses were rushing to meet the demand on their website/app only to realize that they had not enough drivers to deliver. For those businesses who weren’t even operations on the net – well they came to the dire realization themselves – evolve and adapt, or be washed offshore. Companies should be diverting their attention on digitization of their products/services and investing into efficient last-mile delivery options.

Innovation and Automation

Both innovation and automation need a driving force to take place, which this pandemic provided. Past methods of working no longer hold true. Large companies and small business alike are getting their gears into action and developing new policies, metrics and of course processes to withstand the curve-ball that COVID19 has brought along, though the latter are hit worse due to budgetary restrictions.

Education and Healthcare

Telemedicine and virtual learning soared during the lock-down. Schools, universities, clinics and hospitals around the world adopted e-platforms and brought along their community, the old and the young, to acquire the knowledge and to provide the services while staying at home. Can the reach be expanded beyond borders, reducing the need of brick-and-mortar intuitions to provide the essentials to any society?

This is hardly a conclusive list of changes. No one knows how the world post-pandemic will look like. We still don’t know how long this will last, but we know we are in this together. Let me know what you think and Stay Safe!

FTK ­čÖé

Sources: Forbes | Fortune

Photo via Unsplash

7 Tips to Deal with Office Politics

Every workplace strives to create their own culture, most end up having two. One, what they are working to achieve. Two, what they actually end up having.

Office culture is often developed by the organizational hierarchical structure and the people in it. Office politics on the other hand, is the intangible ‘asset’ of that organization.

Sometimes, however, when office politics starts to get in your way of work, you often feel demotivated.

Here are 7 tips to deal with office politics.

  1. There is neutral ground. Find it, and avoid taking sides.
  2. Know your own goals. Work for it, not for someone else’s agenda.
  3. Know your network and build trusted connections. You’ll never know who might become a helping hand.
  4. Don’t make it personal. It’s work – let it remain work.
  5. Don’t jump into conclusions. Gather factual information.
  6. Stay humble. Aim to get ‘win-win’ in all matters.
  7. People talk. Let your work be louder than the rumors.

In the end it’s all about ‘people skills’ and ‘communication’. Always try to actively change the culture within your circle of influence, regardless if you are at the top of the organizational hierarchy or at the bottom of it, to a more positive and ethical environment. And if worse comes, at least you be satisfied that you tried your very best.

And as Cal Newport aptly said “Be so good they can’t ignore you.”


FTK ­čÖé

Photo Credit:

Another Step to Sustainability

Starbucks announced on July 9th, that they will be eliminating plastic straws in all their stores globally by 2020, and replacing them by alternative-recyclable solutions. This commitment has gained widespread media headlines and comments.

Personally, when I shared this news within my circle, the first of many comments were “what? that green straw!” This statement was often followed by a ‘how’ and ‘why’. Once the bigger picture of ‘global sustainability’ was clear to them, everything else was on the line of ‘but it represents Starbucks’.



Any Starbucks drink is known by it traditional green logo and a green straw. To remove the straw would not only mean to re-brand the image of a Starbucks drink but also to allow for customers to adjust (and possibly dislike) the new alternative options.


The Environment

Most of the articles that I read showed pessimism towards this huge step and wondered if this would actually have any affect to the global plastic problem. The actual effect is yet to be seen, but as estimated by Starbucks themselves, it would reduce 1 billion straws annually. Any reduction at this point is important to save the sea-life and the environment.


The Chain Effect

Once the general consumers get used to the alternative solutions, i.e: strawless lids, recyclable straws, it would indirectly push the major fast-food chains to rethink about their straws for cold drinks. The united effort to reduce plastic consumption may have a positive effect to the environment.


The Cost

On the Starbucks page, they said this commitment would cost them $10 Million. Clearly, the long term perceived long term benefit is much larger than this cost.


This is one of the first steps at a commercial scale to stop plastic waste and harm. It’s to be seen how far the benefits will go, or if the decision will backfire on the Starbucks Brand.


FTK ­čÖé


Photo Credits:


  1. Starbucks News
  2. Forbes


What’s a Business Process

Working as a business analyst, the most common question I get is “What is a Business Process?”

I often sigh when a new member joins our cross-functional team, and then I take out my “Business Process 101” power point and spend the next hour explaining them what theoretically is their own work.

This is how that conversation goes:

Me: Please send me the business process of your department.

Team Member (from Marketing Department): Uhm. Sure.

Team Member [4 Hours later]: “Marketing plan is drafted. Budget is allocated. Marketing plan is executed.”

Me: (Internally shouting) Please expand to include more details.

Team Member [3 days later]: Help.


While I might have exaggerated a bit in the example above, it is not very far from reality. Often non-business folk (and including some business-folk too) don’t realize the importance of a process map. It is needed to layout the whole process, from start to finish, to observe the run time of the process and to notice any bottle-necks that slow down the whole thing. Once we, business analysts, analyst it, we recommend, plan and implement certain methodologies┬á that improve the overall efficiency of the process.


I developed a 5-question checklist that I use to evaluate all process maps:

  1. What is the high-level activity?
  2. What are the sub-steps? Tasks? (Who, What, How, Where, When)
  3. Are there any decisions to be made? (Will have Yes/No answer)
  4. What are the tasks? Frequency of this task? (current path)
  5. What are the Exceptions &/or Conditions? (alternative path)

Does your process answer all those questions? Is there something missing? One of the biggest thing people forget is to reiterate what they’ve done. A process is a flowchart. A flowchart can be arranged in numerous different ways. What is the most efficient way to display (this) information? Does the new format answer all those questions? What’s Missing? Can this be understood by someone who has nothing to do with this industry/organization?


Once you have revised, revised, and revised your process map, and have looked at it from various angles and reconfirmed the process from different people from that department, it is time to call it “Final.pdf”.


Of course, Process Improvement is an ongoing process in itself, so that “Final.pdf” might end up as “FinalFinal7.pdf”. Also, business processes vary from person-to-organization-to-industry. No template fits-all, so this is all a guideline, it works for me, it might work for you too.


­čÖé FTK


Photo Credit: Visual




Big Fish, Small Fish

In the decade of social networking and on-demand living, some businesses may still be suffering, while others find new goals to achieve.

The proverb ‘big fish eats small fish‘ is becoming more relevant than ever. When large organizations go global, they unknowingly wipe out some local businesses in both, their home country and abroad.


Who is affected?


From your local farmer’s market, to that indie bookstore around the corner, or perhaps even your neighbor who is a freelancer, or your friend who is a full-time Youtuber.


Why are they affected?

When big businesses get bigger, they can easily meet economies of scale┬á – which means they can produce more for less, which in return translates to better profit margins with reduced prices.

What’s in the mind of an average consumer? Obviously, getting the better deal. Big companies have a quality standard they commit to and if the average consumer can get same (or higher) quality than the local produce at a lower (or same) price, they will take it.

Then what happens if that single average consumer was one of the twenty people who visits (for example) a local flower shop (a small startup)? The shop would see a drop in sales, but it would be slightly recoverable. But if more and more consumers shift, the shop would see a drastic decline in sales, while their expenses remain same (or increase), they are likely to close the shop sooner or later.


From experience, I saw two drastic changes around me, that made me write this post.

YouTube: I follow several Youtubers who make content full-time and all what they get is earnings from YouTube Monetization. Last month, they were pledging against the “New┬áMonetization Rules“. I looked those up, and watched their videos where they explained how it would effect them. Basically, YouTube made┬áMonetization only available to the ‘almost popular to very popular’ content creators, while everyone else is left to lick their dust.

Goodreads: This site is great for authors and readers alike, where they can converge and discuss books they like. Recently, as a newly turned author, I posted a giveaway for my book in January. While NetGalley is another great site for having your book available tp readers; but as their packages start from +$200, I decided to stick with Goodreads. Soon enough, Goodreads announced a change in their Giveaway policies. With the newly added price tag of giveaway packages starting from +$120, self-published authors like me and other small publishers, would think twice now to host giveaways.


In short.

Big Fish (companies) have money to make huge investments and also to recover lost sales or expenses. Small Fish (local startups, freelancers, etc.) have limited cash and a regular expense, and so they depend highly on those possibly limited sales.


How can you, a consumer, help?

All I can say is support local businesses whenever you can. Most times you might not like the quality or the price, but local businesses (artists, freelancers, authors, etc.) are willing to take one extra step for their local clients in the form of unique products, special customer service, or even discounts. Their earnings are often reinvested to provide better product/service, or used as their living expenses. In both cases, it provides an overall benefit to the local society.


­čÖé FTK


Photo Credit: Visual